In the event it is proved that the Ayurvedic Practitioners/Doctors/ Panchakarma Experts/Panchakarma Centres have acted in contravention of any applicable laws, Quality Control team of BATPL (Broshni Aayurveda Technology Private Limited) shall provide complete refund to the User, subject to investigation undertaken by BATPL.
If the cancellation is due to the abusive nature of the User, such User shall not be eligible for any refund and BATPL shall be entitled to take any legal action, depending upon the gravity of the matter.
User shall refrain from raising any personal queries or seek advice which are not related to a specific disease / medicine/medical condition. In the event the User raises any such personal queries or seek advice, BATPL reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.
In case a Practitioner does not respond to a paid consultation within ten (10) minutes from the time of starting a consultation/appointment or does not respond for more than 1 Hour (60) minutes during an active consultation, the User shall have the right to request for a refund and any amounts paid by the User with respect to the such consultations will be refunded.
In case a Practitioner does not provide a consultation summary prescription for a particular consultation, then the User shall have the right to request for a refund and any amounts paid by the User with respect to such consultations will be refunded. Refunds will not be provided if the Practitioner has provided a consultation summary prescription to the User. Prescription summary would be available on Panchkaram portal only. User may download or Print from his own account on panchkaram.com.
In case a Practitioner is unreasonably abrupt or quick to complete a particular consultation, then the User shall have the right to request for a refund. BATPL shall provide complete refund to the User, subject to investigation undertaken by BATPL.
BATPL reserves the right to permanently block Users from future Services in the event BATPL receives multiple cancellation request from such Users for reasons which do not form part of the cancellation policy of BATPL.
Users are allowed a period of three (3) days to flag any consultation as inadequate, and request for a refund. No refund requests shall be considered thereafter.
Users can request a refund by contacting BATPL’s via email :broshniaayurveda@gmail.com
BATPL shall check the details and process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the User in seven (7) working days from the day refund has been approved by BATPL.
In the event a User raises any concerns regarding the inappropriateness of a particular consultation on the Consult platform, the User agrees that the refund or any other outcome for any such concerns raised by the User will be subject to a detailed review of the said concerns by BATPL as per BATPL’s internal policies.
In all matters related to refund and settlement under this Agreement, BATPL shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of BATPL shall be final in this regard.
